"Our Warranty & Returns Policy:

All our lamps are brand-new (except the clearance items) they are covered with a 90 days warranty for faults due to defective materials or workmanship; the warranty commences from the date of despatch from us and can be extended if the manufacturer’s warrant is longer than 90 days. Items in the Stock clearance section are covered with our 28 days warranty unless stated otherwise.

For all your returns please quote your order number as a reference. If you not sure about this, you can email us.
A 15% handling and restocking fee will be incurred on any return item that has been supplied correctly.
Items must be accompanied with a note briefly explaining the reason for the return, in the same packaging & condition as when delivered, within 21 days of purchase.

Damaged in transport
Damaged good upon the receiving of the item must be reported within three working days of receipt to enable us to claim from our carriers. Unfortunately, any claim exceedingt his period cannot be supported.

Refund, ordered in error or no longer required
If you have ordered the wrong item by mistake or you no longer requires the item in most cases we will accept the return of the item subject to a handling charge and restocking fee. Provided, the returned item is in perfect condition, this fee may vary, typically 10% and will not exceed 25% of the price you paid.

Defective Product / Warranty claim
If an item does not work or stops working by what appears to be a product defect, please follow the returns guidelines to get the item to us, we will then determine the fault with the relevant manufacturer and credit for the full amount where applicable.
 In case of lamps, if a replacement is required prior to the assessement, please place a new order.

Incorrect product supplied
We work hard to ensure the right product is shipped to you but in the event that an incorrect item is shipped we will credit the lamp in full once the item is returned. Please consult with our sales team before ordering a replacement to ensure that we do not repeat the error.

Products must be returned in their original packaging, which must not be defaced in any way, consequently, we recommend that they should be shipped inside extra packaging. Unfortunately, because it will limit our ability to resell the lamp module, if these conditions are not adhered to, we reserve the right to levy an increased restocking charge or reject the goods.

Recycling
Environmental policy
RoHS - Restrictions of Hazardous Substances
WEEE – Waste Electrical and Electronic Equipment

Environmental policy
Lamps are hazardous products and need to be treated with great care. The burner in each lamp is pressurised to extreme levels of 200 atmospheres or more and contain hazardous chemicals such as Mercury, all housed in glass. Mishandling or incorrect disposal can pose a serious health and safety threat, which is why right from the start our company, established in 2002, benchmarked a policy of responsibility and commitment to accepting back old units.

 
In 2005 this policy was formalised further by the creation of the organisation PLRD (Projector Lamp Recycling and Disposal) www.plrd.org. Now, with every lamp dispatched, sound & vision includes a PLRD return label that the projector or TV owner can use to return the old lamp to us, we will then recycle it for you free of charge.