Data Protection
Sound and Vision takes the privacy of its current and prospective customers very seriously. The purpose of this statement is to set out the principles governing our collection and use of personal information we may obtain about you. By choosing to use sound & vision, you confirm that you have read our Privacy Policy and understand that your personal information may be used in accordance with it.

RETURNS
All our lamps are genuine OEM and arecovered with a 90 days warranty for faults due to defective materials or workmanship. The warranty commences from the day of despatch from us and can be extended if the manufacturer’s warrant is longer than 90 days.
Requesting a Return Merchandise Authorization (R.M.A.)
Damaged in transit
Damaged good upon the receiving of the item must be reported within three working days of receipt to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported.

Ordered in error or no longer required

If you have ordered the wrong item by mistake or your customer no longer requires the lamp, in most cases we will accept the return of lamp subject to a restocking fee. Provided, the returned lamps are in perfect condition, this fee may vary typically 10% and will not exceed 25% of the price you paid, unless we advised you at the time of purchase that it was a stock clearance item and could not be returned.

Defective Product / Warranty claim

If an item does not work or stops working by what appears to be a product defect, please follow the returns guidelines to get the item to us, we will then determine the fault with the relevant manufacturer and credit the lamp in full if applicable. 
 If a replacement is required prior to the unit being assessed, please place a new order.

Incorrect product supplied

We work hard to ensure the right product is shipped to you but in the event that an incorrect item is shipped we will credit the lamp in full once the item is returned. Please consult with our sales team before ordering a replacement to ensure that we do not repeat the error.
Please note that in all circumstances a Return Merchandise Authorisation (R.M.A.) number must be obtained before shipping the product back to us. Products must be returned in their original packaging, which must not be defaced in any way, consequently, we recommend that they should be shipped inside extra packaging. Unfortunately, because it will limit our ability to resell the lamp module, if these conditions are not adhered to, we reserve the right to levy an increased restocking charge or reject the goods.