Terms and Conditions of Supply

Issue date of these Conditions: [09] 2008

Company:
Sound and Vision. A trading division of Panoravision Ltd

Company Registration: 07125095

Registered office: 461 Barlow Moor Road  Manchester M21 8AU

Conditions
All orders are accepted by the Company subject to and in accordance with following Conditions: These Conditions override and exclude any terms or conditions in or referred to in any negotiations or course of dealing between the Company and the Customer or set out in the Customer’s standard terms and conditions. If there is any conflict between the provisions of the order and these Conditions; these Conditions will prevail unless the Company agrees otherwise in writing. Together with any terms accepted by the Company in connection with an order, these Conditions constitute the entire agreement between the Company and the Customer in relation to the goods ordered. No variation to these Conditions is permitted unless exclusively authorised in writing by director of the Company.
Prices
Prices for Supplies are in £ sterling and include 20% VAT which is displayed at the point of sale. The Company has used all reasonable endeavours to ensure that the prices for the Supplies applicable as at the date of issue of these Conditions are accurately set out in the Catalogue but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is completed and accepted.

Terms of Payment

Paypal payments:

Payments can be made via our secure server by following methods: at the check out  you will be given two options: if you happen to have a pay account you can simply log in to your account and make your instant payment and wait for the confirmation of your order from us.

Debit or credit card payments:

We Accept all major credit or debit card payments. In all cases instant Payments are required.

The Company reserves the right to request payment in advance in relation to any order. Time for payment is of the essence. If the Customer fails to make payment by the due date then, without prejudice to any other right or remedy, the Company shall be entitled to:
a) cancel the order or suspend any further deliveries or performance;
b) appropriate any payment made by the Customer to such of the Supplies (or the Supplies made under any other contract) as the Company may consider fit.
 Orders
The Company reserves the right to decline to trade with any company or person or to impose reasonable conditions prior to accepting any order (such as, by way of example, the provision of a valid land-line phone number or the prior receipt of cleared funds by the Company) where the Company considers it reasonably necessary for security or fraud prevention purposes.
 Once accepted, no order may be canceled without the prior written agreement of a director of the Company.
Orders for Goods are accepted by the Company by dispatching the Goods provided, however, that dispatch will not be of acceptance where the price for the Supplies has been incorrectly quoted or referenced by the Customer in its order.
Inspection, defects and non delivery
The Customer must inspect the Supplies as soon as is reasonably practicable after delivery or, in the case of Services, performance etc. The Company shall not be liable for any defect in the Supplies unless written notice i.e. email or posted letter is given to the Company within 10 days of such date.

Returns

Except as detailed in Condition below, no order can be canceled or accepted for credit without the prior written agreement of the Company. If cancellation/credit is accepted by the Company, the Customer must obtain a returns authorisation number from the Company prior to returning the Goods. Goods must then be returned, at the Customer’s risk and expense, for receipt by the Company within 7 days of their delivery by the Company and must be undamaged, in re-sellable condition and in original packaging (which shall include any of the Company’s outer packaging). The Customer should return the Goods to “The Returns Department, Sound and Vision Quoting the Customer’s account number and order number. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
Certain Goods are excluded from this right of return, including software, manuals which have been opened and specially constructed items. Goods returned after 7 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a restocking fee of up to 30% of the invoice value of the Goods.

Warranty/Guarantee

All our lamps are brand-new (except the clearance items) they are covered with a 90 days warranty for                   faults due to defective materials or workmanship; the warranty commences from the date of despatch from us and can be extended if the manufacturer’s warrant is longer than 90 days. Items in the Stock clearance section are covered with our 28 days warranty unless stated otherwise.

For all your returns please quote your order number as a reference. If you not sure about this, you can email us.
Items must be accompanied with a note briefly explaining the reason for the return, in the same packaging & condition as when delivered, within 21 days of purchase.
Description
All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions, capacity or other details, including any statements as to compliance with legislation or regulation (together, “Descriptions”) wherever they appear (including without limitation in this Catalogue, on dispatch notes, invoices or packaging) are intended to give a general idea of the Supplies, but will not form part of the Contract. If the Descriptions of any Goods differ from the manufacturer’s description, the latter shall be deemed to be correct. The Company shall take all reasonable steps to ensure the accuracy of descriptions but relies on such information, if any, as may have been provided to it by its suppliers and accepts no liability in contract or tort or under statute or otherwise for any error or omission in such detail whether caused by the Company’s negligence or otherwise. The Company may make changes to the Supplies as part of a continuous programme of improvement or to comply with legislation.
Without prejudice to this condition 11, Customers are recommended to check the Company’s website for the latest Descriptions of the Goods, in particular (but without limitation) with regard to statements regarding ROHS.
Performance and fitness for purpose
Unless any performance figures, tolerances or characteristics have been specifically and expressly warranted by a director of the Company in writing, the Company accepts no liability for any failure of the Supplies to comply with such criteria, whether attributable to the Company’s negligence or otherwise. The responsibility for ensuring that Supplies are sufficient and suitable for a particular purpose is the Customer’s, unless specifically stated in writing by a director of the Company. Any advice or recommendation given by an employee of the Company which is not confirmed in writing by a director of the Company is acted on entirely at the Customer’s risk and the Company shall not be liable for any such advice or recommendation which is not so confirmed.

Damaged in transport
Damaged good upon the receiving of the item must be reported within three working days of receipt to enable us to claim from our carriers. Unfortunately, any claim exceeding his period cannot be supported.
Refund, ordered in error or no longer required

If you have ordered the wrong item by mistake or you no longer requires the item in most cases we will accept the return of the item subject to a handling charge and restocking fee. Provided, the returned item is in perfect condition, this fee may vary, typically 10% and will not exceed 25% of the price you paid.

Defective Product / Warranty claim
If an item does not work or stops working by what appears to be a product defect, please follow the returns guidelines to get the item to us, we will then determine the fault with the relevant manufacturer and credit for the full amount where applicable.
 In case of lamps, if a replacement is required prior to the assessment, please place a new order.

Incorrect product supplied
We work hard to ensure the right product is shipped to you but in the event that an incorrect item is shipped we will credit the lamp in full once the item is returned. Please consult with our sales team before ordering a replacement to ensure that we do not repeat the error.

Products must be returned in their original packaging, which must not be defaced in any way, consequently, we recommend that they should be shipped inside extra packaging. Unfortunately, because it will limit our ability to resell the lamp module, if these conditions are not adhered to, we reserve the right to levy an increased restocking charge or reject the goods.

Liability
(i) The Company does not exclude its liability to the Customer:
• For breach of the Company’s obligations under section 12 Sale of Goods Act 1979 or section 2 Sale and Supply of Goods and Services Act 1982;
• For personal injury or death arising as a result of the Company’s negligence;
• Under section 2(3) Consumer Protection Act 1987;
• For breach of the statutory implied conditions in sections 13,14 and 15 of the Sale of Goods Act 1979 where the Customer deals as a ‘consumer’ as defined in the Unfair Contract Terms Act 1997;
• For any matter which it would be illegal for the Company to exclude or to attempt to exclude its liability; or
• For fraud, including fraudulent misrepresentation
And nothing in these Conditions shall affect the statutory rights of a Customer who deals as a consumer as defined in the Unfair Contracts Terms Act 1997
(ii) Except as provided in Conditions 8 (inspection, defects on delivery and non-delivery), 14 (performance and fitness for purpose), 15 (Warranty and Guarantee) and this Condition 16 above, the Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct or indirect or consequential loss (all of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss) howsoever caused or arising out of or in connection with:

“For more information on the Company’s use of personal data please see the Company’s privacy policy on its website”

Please note that the Company is required by statute to notify the TV Licensing Authority within 28 days of the sale of a television set, giving full details of the purchaser. The Customer will be deemed to have accepted that the Company can take and pass on the Customer’s details to the TV Licensing Authority at the time of purchase.
Promotions
In the event that the Company sends promotional material to the Customer in relation to goods or services available from the Company, these Conditions shall apply to all Supplies purchased from such material.
Collections

All products on the website can be Posted or collected from our store directly. If you wish to collect an item, please call us beforehand, so we can have it ready for you.

Recycling
Environmental policy
RoHS - Restrictions of Hazardous Substances
WEEE – Waste Electrical and Electronic Equipment

Environmental policy
Lamps are hazardous products and need to be treated with great care. The burner in each lamp is pressurised to extreme levels of 200 atmospheres or more and contain hazardous chemicals such as Mercury, all housed in glass. Mishandling or incorrect disposal can pose a serious health and safety threat, which is why right from the start our company, established in 2002, benchmarked a policy of responsibility and commitment to accepting back old units.

In 2005 this policy was formalised further by the creation of the organisation PLRD (Projector Lamp Recycling and Disposal) www.plrd.org. Now, with every lamp dispatched, sound & vision includes a PLRD return label that the projector or TV owner can use to return the old lamp to us, we will then recycle it for you free of charge.
Recording of communications
The Company reserves the right to monitor, intercept or record telephone calls and may monitor or intercept all email or other electronic communications made to its premises for training, security and quality purposes. Customers contacting Sound and Vision or quoting our part numbers shall have been deemed to have read and accepted this provision.
Legal construction
All Contracts shall be governed by and interpreted in accordance with English law and the Customer submits to the jurisdiction of the English Courts, but the Company may enforce such Contract in any court of competent jurisdiction.

These Conditions supersede all previous issues. September 2008